Neishloss& Fleming Inc.

Medco, HealthAmerica‘s pharmacy benefit manager, merged with Express Scripts on April 2, 2012.  The combined company is called Express Scripts; however, HealthAmerica members will continue to see the Medco name for now.  A few important points about this merger:

• Pharmacy benefits will not change
• Members will get their prescriptions in the same way they did before.
• The retail pharmacy network has not changed.
• No action is needed by members; it is business as usual.
• Members can continue to call the phone number on their HealthAmerica ID cards.

Should you have any questions on the merger, please contact Mary Ann Cannon, Patti DeSimone, or Christine Kaercher at 800-562-7733.

HealthAmerica has released a new Employee Application and Medical Questionnaire that will be mandatory beginning with July 1st application submissions.  HealthAmerica will not accept old applications after this date.

One notable change on the new Employee Application and Medical Questionnaire is that HealthAmerica has changed the language on the application to allow the application and medical questionnaires to be good for 90 days instead of previous 75 day allowance.

For questions on the new application, please call Mary Ann Cannon, Patti DeSimone, or Christine Kaercher at 800-562-7733.

Health America Group has approved the use of their Release Authorization Form accompanied by a competitor’s medical questionnaire to replace HealthAmerica’s medical questionnaire when requesting final group rates.  The group can simply submit any competitor’s completed medical questionnaire along with Health America’s Release Authorization Form signed by each member of the group.  Health America final rates will be produced utilizing the medical information submitted on those medical questionnaires.  If the customer chooses to purchase a Health America group product, all members of the group must then complete and submit a Health America medical questionnaire prior to enrollment.

If you have any questions, please contact Mary Ann Cannon, Patti DeSimone, or Christine Kaercher at 800-562-7733.

Effective January 1, 2012 all HealthAmericaOne members will have access to the Coventry National Network (CNN) providers as participating in network providers.

Online provider searches will be seamless to members effective January 3, 2012.  When a member performs the search, both HealthAmericaOne and Coventry National Network providers will appear as in network providers.

To search for a participating provider:

1. Go to, http://coventryone.coventryhealthcare.com/locate-a-provider/index.htm.
2. Select Pennsylvania as a location. A new search window will pop up.
3. Select PPO
4. The member may then search by zip code, provider name, facility, condition, etc.

New ID Cards showing the Coventry National Network logo will only be issued to existing members upon their renewal.